The parts nobody writes down.
Plain guidance for small healthcare practices. What to decide before the bad day, what regulators actually ask for, and what your vendors are not covering. No scare tactics, no vendor pitches.
Latest articles
How to handle instant portal test results calmly
Instant portal results can flood your phones. Use plain timing notes, review routines, and call scripts to reduce front desk strain.
Read moreWho at your practice owns CAQH re-attestation?
There is a deadline every 120 days. No alarm goes off, there is no grace period, and at most small practices it is nobody's explicit job. That is exactly how claims quietly stop being paid.
Read moreWhat your cyber insurance actually asks you to have
You already pay for the policy. The application asked you a list of questions and somebody ticked yes. The question worth sitting with is what happens when a carrier asks you to prove it.
Read moreWhat happens to your billing when your clearinghouse goes down
Most practices have a plan for the building. Almost none have one for the day someone else's system fails and the money stops moving. Here is what to decide before it happens.
Read moreWe write about the work, not about the marketing.Agate Cybersecurity
What we write about
Practice Operations
The running of the place. Onboarding, records, vendor lists, and the routines that quietly hold a practice together.
Downtime & Continuity
Power, cyber incidents, clearinghouse and cloud outages. What to decide before the day it happens, and how to keep billing moving.
Credentialing
Expirables, CAQH re-attestation, payer enrollment and the quiet deadlines that stop claims from being paid.
AI in Practice
Ambient scribes, vendor agreements, and writing down how your practice actually uses these tools before someone asks.
Compliance Basics
What the rules ask for, in plain English, with the source named. Software and documentation, not legal advice.
Something keeping you up at night?
If a question is bothering you, other practices are probably asking it too. Tell us and we will write about it.
Start a Conversation